FAQ

Please make sure you entered the ID correctly and pay attention to capital letters. The user ID has 6 digits. Don’t forget your user ID is only valid for a period of 6 months. If you received your user ID more than 6 months ago, you need to register again.

If it turns out that the details mentioned in the offer are untrue or that the offer is dubious, please report this to us. You can either fill in our feedback form or simply send an email to pzv@stwm.de.

Also, we advise you not to pay the landlord or landlady in cash. But if you do, we strongly advise you to make sure you get a receipt.

Send an email, with your name and date of birth, to pzv@stwm.de. We will email you your user ID.

In this case you must register again. You will need to send us your current certificate of matriculation. If you have any further questions regarding the online use of our Private Accommodation Service, please contact us via email at pzv@stwm.de or visit us in our office in the Alte Mensa in the Olympiadorf.

There could be different reasons for this:

• The email address that you provided in the form was incorrect.
• Your inbox was full when you should have received your confirmation.
• We did not receive your documents.

In order to find out what exactly happened, please get in touch with us by email.

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As there is always the danger of internet fraud, please never transfer any money in advance for a deposit, rent payment, or similar. As the Private Accommodation Service merely hands on address details, the Studierendenwerk does not know the landlords or landladies personally.