Advisory Service
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As part of the Advisory Network, we offer a wide range of services concerning all aspects of accommodation.
- Our Accommodation Advisory Service will answer all your questions regarding the Studierendenwerk’s halls of residence as well as regarding private accommodation.
- Our Legal Advisory Service can help you with legal problems, such as difficulties with your landlord/landlady, free of charge.
- We also have special advisory services for studying with a child and studying with a disability. Our advisory services are always prepared to listen to any problems you may be experiencing in trying to find a suitable place to live.
Consumer Dispute Resolution Act (VSBG) – in force since 1 April 2016
The traders’ obligation to provide information only came into force on 1 February 2017 (§§ 36, 37 VSBG)
We are neither willing nor obliged to participate in any dispute resolution procedures before a consumer conciliation body under the Consumer Dispute Resolution Act (VSBG).
The Consumer Dispute Resolution Act, however, requires us to nonetheless point out to you a consumer conciliation body in charge:
Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V. , Straßburger Str. 8, 77694 Kehl,
Website: www.verbraucher-schlichter.de